Shipping policy

At La Couronne Gracieuse, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for details regarding order processing, delivery times, and shipping charges.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons, sales events, or holidays, processing times may be slightly extended.

Shipping Destinations

We currently ship across Canada, the United States, and selected international destinations.

If your country is not available during checkout, please contact our customer support team for assistance.

Estimated Delivery Times

Canada

  • Standard Shipping: 3–7 Business Days

United States

  • Standard Shipping: 5–10 Business Days

International Orders

  • Standard International Shipping: 7–21 Business Days

Delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow up to 48 hours for tracking information to become available.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other applicable fees are the responsibility of the customer.

La Couronne Gracieuse is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order is returned to us, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

While we work with trusted shipping partners, we are not responsible for delays caused by:

  • Courier service interruptions
  • Weather conditions
  • Customs inspections
  • Incorrect customer information

If your package appears lost in transit, please contact us and we will assist in opening an investigation with the shipping carrier.

Damaged Packages

If your order arrives damaged:

  1. Take clear photographs of the damaged package and product.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and supporting photos.

We will review the claim and arrange an appropriate resolution.

Contact Us

If you have any shipping-related questions, please contact us:

Email: couronnegracieuse@gmail.com
Phone: +1 (514) 512-9654